Our fulfillment services
Welcome to Mönig – your expert for fulfillment and logistics in e-commerce!
Our aim is to offer you comprehensive services along the entire fulfillment chain. Especially in the dynamic world of e-commerce, smooth logistics are crucial to the success of your business. Today’s customers not only expect high-quality products, but also fast and reliable delivery – and this is exactly where we come in.
With modern technologies and proven processes, we ensure that your products reach your customers quickly, efficiently and securely – and always transparently and flexibly.
Pick & Pack
Packaging
Returns management
Value Added Services (VAS)
Dropshipment
Configuration of interfaces
- Maximum reliability
- Quality since 1957
- >170 employees
Incoming goods including customs clearance
This is where we lay the foundations for smooth logistics:
- Quality controlsAs soon as your goods arrive, they undergo strict quality and quantity checks to ensure that the correct quantity and only flawless products are added to the stock. All defects or deviations are documented to ensure that you always have an accurate overview.
- StorageWe offer you extensive storage capacities that are tailored to your individual needs. From classic high racks and shelving racks to storage areas specially optimized for order picking.
Picking and packing
Efficient, professional and individually tailored to your requirements:
- Picking and packing: We optimize the picking process with modern scanning systems and innovative picking strategies such as one-pick or multi-order picking. In this way, we ensure that your orders are processed quickly and without errors.
- Individual packaging: We don’t just provide you with standardized packaging solutions. We offer you customized packaging that is both functional and environmentally friendly.
- QualityTo ensure that your products reach your customers safely and intact, we choose the right packaging for each product. In this way, we guarantee the best possible protection for your products during shipping.
Shipping including customs clearance
We ensure that your products reach their destination quickly and reliably:
- Transport partnerOur partnership with leading parcel service providers such as DHL, DPD and UPS enables us to guarantee fast delivery times and flexible shipping solutions.
- FlexibilityWe offer customized freight rates that are precisely tailored to your needs and ensure seamless shipment tracking and detailed reporting.
- Worldwide shipping: With our experience in international logistics, we also take care of customs clearance for you so that your products can be shipped to the desired countries without any problems.
Returns management
Fast and uncomplicated returns processing – for your customers and for you:
- Testing and preparation: Returns are carefully checked by us. Products that are still saleable are quickly returned to stock after a thorough quality check.
- Efficiency: We issue credit notes for returned products quickly and unbureaucratically. In addition, returned goods are quickly returned to stock to keep your inventory levels up to date.
- Customer satisfaction: Returns management is not just a process, but also an important opportunity for customer loyalty. We make sure that your customers have an easy and positive returns experience.
FBM and FBA
We offer flexible solutions for your Amazon logistics:
- FBM (Fulfillment by Merchant)Full control over logistics and customer contact.
- FBA (Fulfillment by Amazon): Use of the Amazon infrastructure for fast deliveries.
- Advice: Our experts will be happy to advise you on which model – FBM or FBA – best suits your business model, your items and your goals.
Interfaces
We connect your systems seamlessly with our infrastructure:
- Standardized connectionsWe offer you interfaces to common online stores such as JTL, Shopware, Shopify, WooCommerce and many other systems such as Kaufland, Metra, Hornbach, OBI, which enable simple integration into your existing infrastructure.
- Individual developments: If your online store or the desired sales channel has special requirements, we develop customized interfaces that fit your system perfectly.
- TransparencyWith our real-time reporting function, you have a complete overview of all stocks and processes at all times.
How our fulfillment process works
01
Inquiry and advice
We analyze your requirements and develop an individual logistics concept.
02
Planning and documentation
Together we plan the warehouse structure and document the processes comprehensively.
03
Incoming goods and storage
Your goods are checked and stored efficiently – from pallets to individual items.
04
Shipping
Your orders are processed and dispatched quickly and reliably.
05
Tracking
All steps are documented and can be viewed transparently at any time.
Why fulfillment with Mönig?
Our promise
- Professional competence: Decades of experience in logistics guarantee maximum efficiency.
- Flexibility: Individual solutions for every need, perfectly tailored to your requirements.
- Transparency: Real-time overview of all processes and stocks.
Your advantages at a glance
- Cost savings - Optimized processes reduce overall costs.
- Time efficiency - concentrate on your core business - we take care of the logistics.
- Safety - Certified procedures guarantee compliance with all legal regulations.
- Innovation - state-of-the-art technologies for effective control of your logistics.
- Scalability - Our solutions grow with your company's success.
Customer service and tailor-made fulfillment solutions
Our promise
Our aim is to offer you an outstanding and customized service that is precisely tailored to the needs of your online business:
- Individual supportWith us, you have dedicated contact persons who understand your business and accompany you through every step of the fulfillment process.
- Flexible processes: We adapt our fulfillment services flexibly to the specific requirements of your company and the fluctuations in B2C/D2C trade. Be it seasonal peaks or special sales promotions – we ensure that your logistics processes always run smoothly.
- Transparent communicationYou receive regular, detailed updates on stock levels, order status and shipping information.
Contact us now - we will be happy to advise you!
Interested in a fulfillment solution with Mönig? Contact us today and let us create an individual offer for you. We look forward to optimizing your logistics processes!
FAQ on the topic of fulfillment
What is fulfillment in e-commerce?
Fulfillment covers all logistics processes from goods receipt, storage and picking to shipping and returns processing.
What advantages does a fulfillment service provider offer?
A fulfillment service provider relieves you of logistics, saves you time and money and allows you to concentrate on your core business.
What do FBM and FBA mean?
FBM (Fulfillment by Merchant): You or your service provider take care of the entire logistics.
FBA (Fulfillment by Amazon): Amazon takes care of storage, shipping and customer service.
Can I use individual packaging?
Yes, we offer you the option of using personalized packaging with your branding.
How fast is shipping?
If the order is received on time, we will ship it on the same day.
Which store systems can be connected?
We support all common platforms such as JTL, Shopware, Shopify, WooCommerce, and offer individual interface solutions.
What does fulfillment cost?
The costs depend on the services used. With us, you only pay for what you actually use.
Can I use customized packaging and branding options?
Yes, we offer you the opportunity to use personalized packaging with your brand logo and design to enhance the customer experience and strengthen your brand.
What security measures do you take to protect my data and products?
Security is our top priority. We use modern security protocols to protect both your business data and your products during storage and shipping. All our processes comply with the applicable data protection regulations.
Contact us for more information
Contact person:
Stefan Schöttler
